At Usaco, we are proud to offer international shipping, bringing our high-quality plush toys to customers around the world. We want to make sure your shopping experience is as smooth and enjoyable as possible, which is why we have created this International Shipping Policy to provide you with all the information you need.
- Shipping Destinations
We ship to numerous countries around the world. Whether you are located in North America, Europe, Asia, or elsewhere, we strive to make our products available to as many customers as possible. If your country is not listed at checkout, please contact us and we will explore the best shipping method for you. - Shipping Costs
Shipping costs depend on your location, order weight, and the shipping method you choose. Shipping costs will be calculated at checkout before you confirm your order, ensuring you understand the total cost of your order (including shipping costs) before completing your purchase. - Shipping Methods and Delivery Times
We offer a variety of shipping methods to meet your needs. Delivery times depend on the destination and shipping carrier used. Standard shipping typically takes 7-14 business days, while expedited options may take 3-7 business days.
Please note that shipping times may be affected by factors such as customs processing, weather conditions, and public holidays. We will provide tracking information after your order has been shipped so you can monitor the progress of your package.
- Duties, Duties, and Taxes
For international shipments, duties, taxes, and import fees may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping costs. Usaco is not responsible for any customs delays or additional charges incurred.
We recommend that you check with your local customs office to determine if your order will be subject to any additional charges.
- Order Processing and Shipping Times
Orders are typically processed within 1-3 business days of purchase. Once your order has been processed, it will be given to the shipping carrier for delivery. Please note that weekends and public holidays may affect processing and shipping times.
If your order is delayed due to a holiday or high demand, we will notify you of an updated shipping estimate via email. While we make every effort to complete orders in a timely manner, shipping times may vary due to unforeseen circumstances.
- Shipping Restrictions
In some cases, some products may not be eligible for international shipping due to regulations or restrictions set by shipping carriers. If we are unable to deliver the product to your location, we will notify you by email and offer a refund or replacement product. - Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details. You can use this information to track your order through the carrier’s website. If you have any issues with tracking or delivery, please feel free to contact our Customer Service team for assistance. - Lost or Damaged Packages
While we do our best to ensure that your order arrives intact, we understand that sometimes unforeseen problems can occur during shipping. If your package is lost or damaged during shipping, please contact our Customer Service team as soon as possible. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
If the package is damaged, we may require photographic evidence before we can issue a refund or replacement.
- Address Accuracy
Please ensure that the shipping address you provide is correct and complete. Usaco is not responsible for any delays or issues caused by incorrect or incomplete address information. If you discover that the shipping address is incorrect, please contact us immediately and we will do our best to update your order before shipping. - Customer Support
If you have any questions or concerns about our international shipping policies, please feel free to contact our customer support team. We are happy to assist you with any shipping issues, including tracking updates, shipping options, and more.
You can contact us during business hours via email at lozano_roxanna@yahoo.com or through the live chat feature on our website.
We hope this policy helps clarify the international shipping process. Thank you for choosing Usaco for your plush toy needs! We look forward to delivering your order and providing you with a pleasant shopping experience.