1. How do I place an order for Jeffere Star Cosmetics products?
   You can browse products directly on our website, select the items you like and add them to the shopping cart. Once you have made your selection, follow the checkout process to enter your delivery information and payment method, and then submit your order.
2. Can I change or cancel an order I have placed?
   Once an order is confirmed and entered into the processing status, we are unable to change or cancel the order. Please make sure to check all the information before submitting the order. If you have any questions, please contact our customer service team as soon as possible.
3. What payment methods do you accept?
   We accept a variety of payment methods, including credit cards, debit cards (Visa, MasterCard, American Express), PayPal and other popular payment services.
4. Do you ship internationally?
   Yes, we ship worldwide. Please note that international orders may incur additional duties, taxes or shipping fees, which are the responsibility of the customer.
5. How do I track my order?
   Once your order is shipped, you will receive an email with a tracking number that you can use to track your package. You can also log in to your account to check the status of your order.
6. What if I receive a faulty item?
   If you receive a damaged or defective item, please contact us within 7 days of receiving the item with photos and relevant information. We will provide you with a replacement or refund service.
7. Are your products tested on animals?
   We take animal welfare very seriously. All Jeffere Star Cosmetics products are not tested on animals. We are committed to providing cruelty-free beauty products.
8. How can I return or exchange my products?
   If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the product. Please refer to our return policy page for detailed return policy.
9. How can I get the latest promotions and events?
   You can get the latest promotions, product launches and limited-time discounts by subscribing to our newsletter or following our social media accounts.
10. If I have other questions, how can I contact you?
    If you have any other questions or need help, please visit our contact us page or contact our customer service team by email at support@jefferestarcosmetics.com. We will help you as soon as possible.