Thank you for choosing Jeffere Star Cosmetics!
We are committed to providing you with a smooth and fast shopping experience. Here are our shipping policies:
- Processing Time
All orders are usually processed within 1-2 business days.
Once your order is processed, you will receive an email with tracking information.
- Shipping Methods and Times
Standard Shipping: Usually takes 5-7 business days to arrive.
Expedited Shipping: Usually takes 2-3 business days to arrive.
International Shipping: Depending on the destination, it may take 7-21 business days to ship. The specific time may vary depending on your country or region.
- Shipping Costs
Domestic Orders: Free standard shipping within the United States for orders over a specified amount (e.g. $50).
International Orders: Shipping costs for international shipments are automatically calculated at checkout based on the destination.
Expedited Shipping: Expedited shipping costs will be displayed at checkout.
- Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number that you can use to track your package.
You can also log in to your account to view order status and tracking information.
- Shipping Restrictions
We currently offer global shipping, but some areas may be restricted, especially due to local regulations or transportation issues. If your address cannot be delivered, we will notify you promptly when the order is processed.
For some countries, additional customs duties, taxes or import fees may be imposed, which are the responsibility of the recipient.
- Damaged or Lost Packages
If your package is damaged during transportation, please contact us as soon as possible and attach photos of the damage and order information, and we will do our best to resolve the problem for you.
If your package does not arrive within the estimated time, please contact us as soon as possible and we will assist you in locating the package.
- Change Address or Cancel Order
If you need to change the delivery address, please contact us as soon as possible after the order is confirmed.
Once the order enters the delivery process, we cannot cancel or change the order.
- Force Majeure
We cannot be held responsible for shipment delays caused by force majeure factors (such as weather, transportation delays, natural disasters, etc.). 9. Contact Us
If you have any questions about shipping, please contact us through our Contact Us page or email support@jefferestarcosmetics.com, we will be happy to help you!