Welcome to Usaco! These Terms and Conditions (“Terms”) govern your use of our website and services, including the purchase of products from our online store. By accessing or using our website, you agree to follow and be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website.
- General Information
Usaco is a company registered and based in China that designs and manufactures high-quality plush toys inspired by Jellycat’s creative designs. We are committed to providing a positive shopping experience for all of our customers. These Terms apply to all visitors, users, and customers of our website. - Account Registration
In order to shop on our website, you may need to create an account. When you register for an account, you agree to:
Provide accurate, current, and complete information.
Maintain the confidentiality of your account credentials, including your password.
Accept responsibility for all activities that occur under your account.
If you suspect unauthorized use of your account, please contact us immediately to resolve the issue.
- Orders and Acceptance
When you place an order with us, you agree to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason, including, but not limited to, product availability issues, pricing errors, or suspected fraud. Once your order is accepted, we will send you an order confirmation email with the details of your purchase. - Pricing and Payment
We make every effort to ensure pricing accuracy, but prices are subject to change at any time without notice. Unless otherwise stated, the prices displayed on our website do not include shipping costs, taxes, or duties. These charges will be added to your order at checkout.
We accept a variety of payment methods, including credit cards (Visa, MasterCard, etc.), PayPal, and other payment methods available on the website. By providing your payment information, you authorize Usaco to charge your payment method for the full amount of your order, including any applicable taxes and shipping costs.
- Shipping and Delivery
We offer shipping to many international destinations. Shipping costs and delivery times depend on your location, order weight, and shipping method selected. Please review our [Shipping Policy] for details on shipping options, costs, and estimated delivery times.
Usaco is not responsible for any duties, taxes, or delays that may occur during shipping, as these are determined by the laws and regulations of the destination country.
- Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may return it within 30 days of receiving it, provided that the product is unused and in its original condition. For more information on how to initiate a return or exchange, please refer to our [Return Policy].
Certain items, such as used or opened products, are not eligible for return. If you receive a defective or damaged item, please contact our Customer Service Team immediately for assistance.
- Intellectual Property
All content on the Usaco website, including images, logos, product designs, and text, is the property of Usaco or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content on our website without our prior written consent. - Product Descriptions and Availability
We strive to provide accurate product descriptions, images, and availability information. However, we cannot guarantee that all product descriptions are error-free, and we reserve the right to change or correct product information without prior notice. If a product is out of stock or unavailable, we will notify you as soon as possible. - Limitation of Liability
To the maximum extent permitted by applicable law, Usaco shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of the use of, or the inability to use, our website or products. This includes, but is not limited to, any damages related to product defects, shipping delays, or data loss.
We do not guarantee the accuracy, completeness or reliability of the information on our website and disclaim all warranties and conditions, express or implied.
- Indemnification
By using our website and services, you agree to indemnify and hold harmless Usaco, its officers, employees, agents and affiliates from any claims, damages, liabilities, costs or expenses (including legal fees) arising out of your use of the website or violation of these Terms. - Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy] to understand how we collect, use and protect your data.
- Modifications to Terms
Usaco reserves the right to update or modify these Terms at any time without prior notice. Any changes to the Terms will be posted on this page and the revised Terms will be effective immediately upon posting. Your continued use of our website after any changes constitutes your acceptance of the revised Terms. - Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the People’s Republic of China without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be settled by binding arbitration in China in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC). - Force Majeure
Usaco shall not be liable for any delay or failure to perform its obligations due to causes beyond our reasonable control, including, but not limited to, natural disasters, war, governmental actions, strikes, or telecommunications or technical failures. - Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. We will replace the invalid provision with a valid provision that reflects the intent of the original provision. - Contact Information
If you have any questions or concerns about these Terms or any other experience you have with Usaco, please contact us at:
📧 Email: lozano_roxanna@yahoo.com
📞 Phone: +19563273090